Returns and Cancellations Policy

What is this Cancellation, Return and Refund Policy?

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

  Terms of cancellation

1. A User is permitted to fully or partially cancel orders prior to its dispatch from Alakart.

2. Upon successfully placing an order on the Platforms the User will receive a  tracking  number, which will enable the User in tracking the status of delivery of the purchased Products.

3. Before the dispatch customers can cancel the products using the cancellation option in Alakart website.

4. Refund. In all events of cancellation prior to dispatch Alakart shall initiate refunds within 3 (Three) business days from the date on which it received the request from the User.
5.In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

6 Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

Terms of Return and Refund

 The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.

Alakart  shall not accept return or refund requests raised for any of the following Products which are Mentioned as

"Non Returnable Products"

• Lingerie, innerwear, and swimwear;
• Cosmetics;
• Deodorants and perfumes;
• Groceries and Consumable items such as Food, Beverages,etc.
• Fashion jewellery;
• Socks and stockings;
• Gift vouchers issued by Alakrt, if any;
• Such other Products as may be specified by Alakart from time to time.

The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by Alakart after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure including COVID-19). The User shall initiate a request for returning such Non-returnable Products on the Platforms not later than 7 (seven) days from the date of delivery of Product.

 While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. Alakart reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, Alakart will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.

If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Alakart to process refunds. For illustrative purposes, if the User has purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package. It is hereby clarified that if the Bundled Package consists of any Non-returnable Product along with other Products, the User shall return all other Products except the Non-returnable Products.

Return of purchased Products are facilitated through Alakart's reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Alakart, Alakart’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Alakart. While Alakart has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, Alakart has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where Alakart is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to Alakrt shipping address for which will be intimated to the User upon the User placing such request for return..

  Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of Alakart who can be contacted at support@alakart.com.